November 2025 Office Hours:
Our office is open Monday - Thursday 10:00am to 2:00 pm.
We will be closed on the following days,
Monday November 3rd,
Monday November 10th & Tuesday November 11th.
Wednesday November 26th & Thursday November 27th.
Welcome, Home Water Customers!
Home Water is a Community Well System for subdivisions supplying good, clean water to each home that we service. Our water systems (Well Pump House’s) are maintained and tested by Anchorage Well & Pump Services.
If you are a Home Water customer and are experiencing a water emergency please contact, Anchorage Well and Pump Services at, 907-243-0740
If you are calling due to a loss of water pressure and there has also been a loss of power in your neighborhood, please be patient while the MEA and/or Chugach Electric crews work to restore power. Once power has been restored AWPS will be onsite to ensure everything is in working order.
note: if there is ever a loss of water pressure in your neighborhood a boil water notice will be in effect immedeately until samples can be taken and tested.
Due to high call volume email is the best way to contact us - homewaterllc@hotmail.com
Home Water accepts payments via credit/debit card online, checks online, and check/money order by mail. Please be aware that the credit card processing company does charge a 3.75% service fee plus $1.00 for charges under $100.00 on all credit card transacitons and a $3.50 flat fee for online check payments for the utilization of their services.
If the online payment services are not an option for you, we do accept checks and money orders via Po Box 520777, Big Lake, AK 99652.
Detailed Instructions for registering your online customer account
For Customer Portal Registration
Using the Google Chrome web browser, please go to our website www.homewaterak.com
Click on the "CUSTOMER PORTAL" button
Click on the "Register Account" button
Enter your name exactly as it appears on your invoice:
Enter your account number:
Enter your email
Create a new password
After registering your account, your username will be your email address. From here you can manage your customer account or make a one-time payment.
Contact
Mailing
PO Box 520777
Big Lake, AK 99652
☎ CONTACT
homewaterllc@hotmail.com
(907) 892-9999
office hours
Monday through Thursday 10:00 am to 2:00 pm
We are closed for all major Federal, State, and school holidays.