IMPORTANT NOTICE-gEMSTONE WATER SYSTEM:
Good morning,
Water samples were collected November 2, as previously announced, and we are currently awaiting the laboratory results.
We will notify all affected customers as soon as the results are received. Please understand that even if the results are satisfactory, the Boil Water Notice cannot be officially lifted until authorization has been received from the Alaska Department of Environmental Conservation (DEC).
Customers can therefore expect two separate updates:
Laboratory Results: We will notify customers once the results have been received and advise them of the findings.
Boil Water Notice Lifted: Once DEC has authorized the notice to be lifted, we will issue a second notification confirming that the water is cleared for normal use.
Until that final notification is issued, the Boil Water Notice remains in effect.
We understand everyone is anxious to have the notice lifted and appreciate your continued patience. We are working to keep customers informed as each step of the process is completed.
Thank you,
Home Water, LLC
Welcome, Home Water Customers!
Home Water is a Community Well System for subdivisions supplying good, clean water to each home that we service. Our water systems (Well Pump House’s) are maintained and tested by Anchorage Well & Pump Services.
If you are a Home Water customer and are experiencing a water emergency please contact, Anchorage Well and Pump Services at, 907-243-0740
If you are calling due to a loss of water pressure and there has also been a loss of power in your neighborhood, please be patient while the MEA and/or Chugach Electric crews work to restore power. Once power has been restored AWPS will be onsite to ensure everything is in working order.
note: if there is ever a loss of water pressure in your neighborhood a boil water notice will be in effect immedeately until samples can be taken and tested.
Due to high call volume email is the best way to contact us - homewaterllc@hotmail.com
Home Water accepts payments via credit/debit card online, checks online, and check/money order by mail. Please be aware that the credit card processing company does charge a 3.75% service fee plus $1.00 for charges under $100.00 on all credit card transacitons and a $3.50 flat fee for online check payments for the utilization of their services.
If the online payment services are not an option for you, we do accept checks and money orders via Po Box 520777, Big Lake, AK 99652.
Detailed Instructions for registering your online customer account
For Customer Portal Registration
Using the Google Chrome web browser, please go to our website www.homewaterak.com
Click on the "CUSTOMER PORTAL" button
Click on the "Register Account" button
Enter your name exactly as it appears on your invoice:
Enter your account number:
Enter your email
Create a new password
After registering your account, your username will be your email address. From here you can manage your customer account or make a one-time payment.
2025 Consumer Confidence Reports Now Available
The 2025 Consumer Confidence Reports (CCRs) have been completed and are now available on the Reports page of our website.
Please note that Consumer Confidence Reports are issued annually and summarize water quality information for the previous calendar year. Accordingly, the 2025 CCR reflects water quality data collected during calendar year 2025.
The 2026 Consumer Confidence Reports will be issued on July 1, 2027.
RCA Regulatory Cost Charge (RCC) Rate Change
Effective July 1, 2026, the Regulatory Cost Charge (RCC) rate has changed from 0.937% to 0.569%, pursuant to U-26-009(2)/P-26-007(2).
This updated RCC rate will first appear on July 2026 invoices.
If you have any questions regarding your water quality report or your monthly invoice, please feel free to contact our office.
Contact
Mailing
PO Box 520777
Big Lake, AK 99652
☎ CONTACT
homewaterllc@hotmail.com
(907) 892-9999
office hours
Monday through Thursday 10:00 am to 2:00 pm
We are closed for all major Federal, State, and school holidays.